Frequently asked questions
Are LumaRise products natural?
Yes. Our products are made with natural, skin-loving ingredients sourced across Africa, including shea butters, and oils
Are your products safe for all skin types?
Yea, our formulators are designed to be gentle and nourishing for all skin types. including sensitive skin.
However, we always recommend doing a patch test first.
How long do your products last?
Our products have a shelf life of 6-12 months. Store them in a cool, dry place away from direct sunligh to maintain freshness.
What is the return policy?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
Do you ship nationwide?
Yes, we deliver across Nigeria. Delivery timelines depend on your location but usually range between 2-5 working days.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.